This policy applies to you, as a user of the website: www.harpfestival.co.uk (the “Website”).
We are committed to protecting your privacy and being open and clear about how we use the information you intrust us with. We may update this privacy notice from time to time and we’ll post the changes on this page. Please check back frequently to ensure you are aware of any updates.
If you have any questions about this notice please contact email@example.com or write to us at: Data Protection, Edinburgh International Harp Festival, Studio G43, Out of the Blue Drill Hall, 36 Dalmeny Street, Edinburgh, EH6 8RG.
Our commitment to you
We process your personal data in accordance with the overarching principles and requirements set out in theGeneral Data Protection Regulation and the Data Protection Act 2018 (“Data Protection Law”). What this means is that we process your data in a way that is:
- Lawful, fair and transparent;
- Compatible with the purposes that we have told you about;
- Adequate and necessary, we only use the data we need to use for the reason we told you;
- Accurate and up to date;
- Not excessive, we only keep your data for as long as we need it; and
- Secure and protected.
Data we may collect from you
We may collect and process the following personal data about you:
- Contact Information
- Telephone Numbers
- Date of Birth
- IP Address
- Web Browser Type
- Operating System
- Financial Information relating to banking and payment information
- Your activity on the Website
- Cookie information
How and why we collect your personal data
We collect personal data from when you complete forms on the Website or when you correspond with us in other ways such as by email or over the phone. Personal data is information that can be used to directly or indirectly identify you, such as your name, an ID number or an online identifier. Our lawful basis for processing this data under data protection law will be one of the following:
- Contract – e.g. it is necessary for us to process the data to fulfil the terms and conditions of our agreement with you;
- Consent – e.g. where you have given us your consent to send you promotional materials (remember you can withdraw this consent at any time); or
- Legitimate interest – e.g. where we process your personal data for direct marketing purposes or to ensure network and information security. Where we use legitimate interest as our lawful basis to process your personal data we will ensure that our legitimate interests are proportional and do not compromise your personal data rights.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
We will only keep your data for as long as we need to for the reason we have collected it.
Where you make a purchase using the Website payment can be made using Visa, Mastercard or American Express credit/debit cards. Your payment will be processed by Stripe, our third party payment processor, who collect, use and process your information, including payment information, in accordance with their privacy policies – which can be viewed here: https://stripe.com/gb/privacy.
We will not retain or process your credit/debit card details and this information will never be shared or viewed by us.
We use the following cookies:
- Strictly necessary cookies – these are cookies which are required for the operation of the Website. They include, for example, cookies which enable you to use the shopping cart function of the Website.
- Analytical or performance cookies – these allow us to recognise and count the number of visitors to the Website and see how those visitors move around the Website when they are using it. These cookies help us to improve the way the Website works – for example by ensuring that visitors are able to find the information they are looking for easily.
- Functionality cookies – these are used to allow us to recognise you when you return to the Website. This enables us to do things like remember your preferences (such as your choice of language or region).
|cookielawinfo-checkbox-necessary||This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category ‘Necessary’.|
|cookielawinfo-checkbox-non-necessary||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category ‘Non-necessary’.|
|_ga||This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the Website’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.|
|_gid||This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the Website is doing. The data collected includes the number visitors, the source where they have come from, and the pages visited in an anonymous form.|
|_gat_gtag_UA-93350255-12||This is a performance cookie which is used to help us understand how visitors use the Website and how we can improve its functionality.|
You may refuse to accept cookies by activating a setting within your web browser. Disabling or refusing to accept cookies may affect various services offered by us or the functionality of the Website.
We may disclose your personal data to third parties in the following circumstances:
- Where we are obliged to or permitted by law;
- In order to enforce or apply our terms and other agreements with you;
- To protect the rights, property, or safety of our customers or others (including exchanging information with other companies or organisations for the purposes of fraud prevention and credit risk reduction).
We also employ a third party technology company based in the UK, to assist us with the development, maintenance and management of the website. This company may have access to your personal information in the course of providing us with their services. Where third parties process data on our behalf, they won’t use your personal information for their own purposes and we only permit them to use it in accordance with our instructions and the law. We have appropriate safeguards in place to protect personal data transferred outside the EEA.
How do we keep your data safe?
We have put in place appropriate security measures to protect your personal information and prevent it from being lost, destroyed, damaged, used, altered or disclosed. The data is hosted on servers by UK Web Solutions Direct Ltd which are located in the UK.
Third Party Links
The Website may contain links to other websites. If you follow a link to another website, please note that these sites have their own privacy notices and that we do not accept any responsibility or liability for these notices. We encourage you to check the privacy notices of these other sites when visiting.
Your legal rights
You have a number of rights under data protection law in relation to your personal information and if you want to exercise any of these rights, please contact us at firstname.lastname@example.org and we’ll be happy to help. These rights are as follows:
- right to request access to your personal information – you can request a copy of the personal information we hold on you;
- right to request correction of your personal information – if any personal information we hold on you is incorrect, you can request to have it corrected;
- right to request erasure of your personal information – you can ask us to delete your personal information in certain circumstances;
- right to object to processing or restrict processing of your personal information – you may object to our processing of your personal data in certain circumstances;
- right to request the transfer of your personal information – to provide you, or a third party you have chosen, with your personal information; and
- right to withdraw consent – where we process your data on the basis of consent, you can notify us that you want to withdraw consent any time.
If you have any data protection complaints, you may contact the Information Commissioner’s Office (ICO) by post at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Email: email@example.com Telephone: 0303 123 1113.
We would like to try and help with any concerns you may have before you contact the ICO, so please get in touch with firstname.lastname@example.org in the first instance.