Frequently Asked Questions

Frequently Asked Questions

We’ve put together answers to frequently asked questions.

If you have any others please contact us.


Box Office

Can I use my Clarsach Society login to book EIHF tickets?

Yes: the account is the same for both.

I’ve forgotten my password…

Go to the login page and click on I forgot my password. You will receive a password reset email with instructions.

If this doesn’t work for you, please get in touch.

How close to the Festival can I book tickets?
  • Course bookings are now closed.
  • Concert and Workshop tickets tickets will be available to buy up until 2 hours before the scheduled start time
  • Concert Passes will be available up until the final day of the Festival – Monday 12th April


Online Events

I’ve never used Zoom before and I’m nervous about this…

We’ve prepared a set of Zoom guidelines, available to download as a PDF below.

When will I receive my Zoom Course and Workshop links?

These have all now been emailed out. Please contact us if you have still not received your links. Remember to check your spam folder, in case it ends up there.

If you book workshop tickets once the Festival has started, you will receive the links in your purchase confirmation email.

When will I receive my Concert links?

These have all now been emailed out. Please contact us if you have still not received your links. Remember to check your spam folder, in case it ends up there.

If you book concert tickets (including All Concert Passes) once the Festival has started, you will receive the links in your purchase confirmation email.

How long will the concerts be available to view after the Festival?

You will be able to continue to watch the concerts at your leisure until midnight on Monday 26th April.


Courses

What’s the difference between a Course and a Workshop?

Courses are in-depth study sessions taking place over 2 or 3 days with one of our highly experienced tutors, who are all renowned harpers and harpists in their own rights.  They are capped at 15 students, so that the tutor can give each student the attention they deserve, and to make interaction meaningful and possible. 

There are two kinds of course: the 3-day course, which comprises 3 x 1.15 hour sessions over 3 days in the same time slot each day – either in the morning (10:00-11:15) or in the afternoon (16:00-17:15).  Then there’s the Weekend Course: 4 sessions over 2 days, morning (10:00-11:15) and afternoon (16:00-17:15). 

Workshops are one-off sessions, with our tutor-performer giving us the benefit of their specialist knowledge on a particular area or aspect of harping. Some are interactive learning (marked ‘bring your harp!’) and others are more of a sit-back-and-relax lecture-recital style.

What level course should I choose?

For your own satisfaction and the sanity of our excellent teachers, it is essential that you choose the correct level. If in any doubt please check with your teacher or email us (office@harpfestival.co.uk) for advice about levels .

  • POST BEGINNER: You may have already taken a Beginners course, have had relatively few lessons or require help with basic technique.
  • ELEMENTARY: You can already perform simple tunes, require further help in developing technique and wish to work slowly and carefully.
  • ELEMENTARY/INTERMEDIATE: As Elementary, but you feel ready to stretch boundaries and work a little faster.
  • INTERMEDIATE: Your technique is established and you are happy to work at a moderate speed.
  • INTERMEDIATE/ADVANCED: As Intermediate, but you are ready and willing to work faster, stretch yourself and be a bit adventurous.
  • MIXED ABILITIES: Catering for all levels except complete Beginners.
I’m a beginner: do you have a course for me?

We aren’t running beginner festival classes this year.  But if you’d like to learn to play, a good place to start is the tutors page on The Clarsach Society website.  The Society also runs a competitively-priced harp hire scheme for its members. 

Why are there no Advanced courses?

In the past, numbers taking these courses were very low so instead we are offering a wide range of subjects at INTERMEDIATE/ADVANCED level and for MIXED ABILITIES. 

Why are your course numbers capped at 15?

We have chosen to keep our course sizes the same as they are “in real life” at Merchiston, allowing for quality learning time and the chance to interact and ask questions to your tutor.

I’m in a different time zone: why do your courses start so early?

Zoom courses are live in real time. Unfortunately, this means that the morning courses beginning at 10.00am BST/UK time will not suit, for example, those in the US. we’re very sorry about this: we’ve considered our scheduling very carefully and tried to make our courses as accessible as possible – but there was no other way to squeeze everything in!

How will I receive music / handouts for my course and workshop?

Links to resources were emailed at the same time as your course/workshop links. Please contact us if you have not received them.

Will you be recording Zoom courses and workshops?

We will be recording all our workshops (except the Masterclass) for “catch-up” viewing later, but courses will not be recorded.


General

What about the sessions, merchandise and harp exhibition?

These are now all live: see the Merchandise and Exhibition pages, and Festival News for information about sessions.

I’d like to support the work of the EIHF: how can I do this?

Thank you: you can donate to the Festival here.